Lawson Wright Studios Limited needs to gather certain information about individuals, online or in store.
These can include customers, suppliers, business contacts, employees and other people the organisation has a relationship with or may need to contact.
Lawson Wright Studios Limited takes data protection very seriously and this policy describes how this personal data will be collected, handled and stored to meet the company’s data protection standards — and to comply with The Data Protection Act 1998 and the General Data Protection Regulation (GDPR).
1) What information do we collect on booking?
We will always collect some details when you book a service with us, this will normally consist of
- Your name (first and last)
- A company name if needed
- A contact telephone number
- A contact email address
All these details could be stored either in written format or stored digitally and will only be used to contact you regarding the appointment and service you have booked with us.
2) What information do we collect through the website?
Personal details including all or some of the above, your name, company name, phone number and email which are entered when creating an online account will be collected however we will also record your address if and when placing an order for both billing and delivery.
(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation);
(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services.
(c) information that you provide to us for the purpose of registering with us or submitting an enquiry via the contact form(s) included on this website or comment form(s) included in our blog
(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters
(e) any other information that you choose to send to us
This will be used for data analysis on the usage of our website, enabling us to provide assistance and a better service for our customers.
If you provide any suggestions or feedback on our website, it will only be used to help develop the site and will be deleted once dealt with.
We DO NOT hold or store any card payment details, all payments for orders on our website are processed and provided by WorldPay or PayPal (an external Payment Service Provider).
4) Storing & Handling of Photos
All images taken by Lawson Wright Studios Limited will be stored in house either digitally or in printed format and will be kept in a secure location and never used for marketing purposes unless written consent is given by the customer. We may also store images on our website in a secure password protected location and the password will only be given to the customer in question.
4b) Storing & Handling of School or Nursery Photos
All images taken at a school or nursery will be done so on the arrangement with the school or nursery and with the expectation that the school or nursery has obtained prior consent of the child's parents or guardians. As outlined in section 4 of this document all images will be stored in the same secure way but will be removed from our website after three months unless requested otherwise by the school, nursery or a parent/guardian. The password needed to access the images online will also be provided directly to the school or nursery along with the thumbnails of the images taken at the photo shoot in the form of a printed proof sheet. Once delivered to the school or nursery, Lawson Wright Studios Limited will not be held responsible for the loss or mishandling of these proof sheets and it will then be the responsibility of the school or nursery to keep these documents secure by following their own data protection policy and to ensure they are handed to the correct parent or guardian.
5) Using your personal information
We may use your personal information to:
(a) administer the website;
(b) improve your browsing experience by personalising the website;
(c) enable your use of the services available on the website;
(d) send to you goods purchased via the website, and supply to you services purchased via the website;
(e) send statements and invoices to you, and collect payments from you;
(f) send you general (non-marketing) commercial communications;
(g) send you email notifications regarding bookings, appointments or services requested by you;
(h) send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by email or similar technology unless specifically instructed not to by yourself (you can inform us at any time if you no longer require marketing communications via phone, email or the opt-out link provided in any of our marketing emails)
(i) provide third parties with statistical information about our users i.e. Google Analytics etc – but this information will not be used to identify any individual user; and
(j) deal with enquiries and complaints made by or about you relating to the website
Where you submit personal information for publication on our website (e.g. blog comments), we will publish and otherwise use that information in accordance with the license you grant to us.
We will NEVER without your express consent provide your personal information to any third parties for the purpose of direct marketing.